Shipping
- We ship to addresses in the United States.
- Shipping is charged at 12% of the product subtotal and is shown in your cart before you pay. Sales tax is calculated at checkout.
- Every tub is made to order in the USA. Lead times vary by product; Standard Series wash stations currently ship in about four weeks. The lead time is listed on each product page.
- Need liftgate, inside delivery or a specific carrier? Mention it on your order or contact us before you order, as these may change the shipping cost.
Returns
- Returns are accepted within 30 days of delivery on products in new, unused condition.
- Every return needs a Return Authorization (RA) number from us before it is shipped back. Returns sent without an RA number will be refused.
- Approved returns carry a 20% restocking fee. The buyer pays return freight, handling and re-packaging charges.
- Products made to a custom color are made to order and can't be returned.
Damaged or defective products
If your order arrives damaged or a product has a manufacturing defect, contact us right away with your order number and a photo. Warranty claims are handled under each product's limited warranty, which is listed on its product page.
Request an RA number
Call 800.931.1562 or email sales@gymsfordogs.com, 8:00 AM – 5:00 PM EST, Monday – Friday.